The Human Factor in DevOps: Because Even 🤖 Need Good Teammates (Almost)

The Human Factor DevOps… 🤖 in Need Because Even Good Teammates (Almost) DevNexus 2025

DevNexus 2025

DevOps is more than tools… It’s about people DevNexus 2025

Jeremy Meiss Director, DevEx & DevRel OneStream Software DevOpsDays KC Organizer DevNexus 2025

evOps D in r to c a F n a m u H The It starts with people… DevNexus 2025

evOps D in r to c a F n a m u H The Communication & Teamwork breakdowns DevNexus 2025

Common Causes of Communication Breakdowns Conflicting Ideas and Poor Collaboration Barriers to Cross-Cultural and Linguistic Communication Ineffective Organizational Structures and Communication Processes Ambiguous Project Requirements and Technical Miscommunication DevNexus 2025

Source: JPL, NASA “The ‘root cause’ of the loss of the spacecraft was the failed translation of English units into metric units in a segment of ground-based, navigation-related mission software…” Arthur Stephenson, chairman of the Mars Climate Orbiter Mission Failure Investigation Board DevNexus 2025

Common Causes of Communication Breakdowns Conflicting Ideas and Poor Collaboration Barriers to Cross-Cultural and Linguistic Communication Ineffective Organizational Structures and Communication Processes Ambiguous Project Requirements and Technical Miscommunication Communication Skill Deficiencies and Overload DevNexus 2025

Common Causes of Teamwork Breakdowns Lack of shared understanding and commitment Team size and dynamics DevNexus 2025

The Ringlemann Effect Source: Wikipedia DevNexus 2025

Common Causes of Teamwork Breakdowns Lack of shared understanding and commitment Team size and dynamics Lack of trust Insuffient resources Unclear goals and expectations DevNexus 2025

Communication & Teamwork breakdowns? Improve the Human Factor. DevNexus 2025

vOps e D in r to c a F n a m u Improving the H Fostering Open and Honest Communication DevNexus 2025

Fostering Open and Honest Communication Establish Clear Communication Guidelines Appropriate communication channels Expected response times Meeting etiquette Concise and solution-oriented communication DevNexus 2025

Fostering Open and Honest Communication Break Down Information Barriers Encourage Documentation Use Knowledge Sharing Platforms Promote Cross-Team Communication Simplify Technical Talk DevNexus 2025

Fostering Open and Honest Communication Use the Right Tools Choose Tools that Meet Team Needs Integrate Tools for Seamless Workflow Provide Training and Support DevNexus 2025

Fostering Open and Honest Communication Promote Critical Thinking Encourage Questioning and Analysis Provide Opportunities for Collaborative Problem-Solving Emphasize Continuous Improvement DevNexus 2025

Fostering Open and Honest Communication Practice Open Communication and Active Listening Encourage Feedback and Open Dialogue Value Diverse Perspectives Provide Training on Active Listening Techniques Address Conflicts Constructively DevNexus 2025

About Constructive Conflict Resolution… Focus on Shared Goals Empathy and Perspective-Taking Collaborative Problem-Solving Mediation and Facilitation DevNexus 2025

in The Human Factor DevOps Building a Culture of Value and Recognition Regular Appreciation Growth Opportunities Inclusive Environment Celebrate Successes DevNexus 2025

evOps D in r to c a F n a m u H The Even DevNexus 2025 🤖’s Can be a Good Teammate (Mostly)

AI’s impact on teams DevNexus 2025

AI’s impact on teams Positive Impacts Enhanced communication Automated scheduling and coordination Shared knowledge bases Improved collaboration and efficiency Data-driven decision-making and innovation DevNexus 2025

AI’s impact on teams Negative Impacts Reduced casual interactions Over-reliance on technology Potential job displacement Bias and discrimination Distrust of AI DevNexus 2025

“…even in a task where AI outperforms humans, the replacement of a human player by an automated videogame agent decreases team performance. While automation may improve performance in tasks suited to machine learning, we posit that their introduction presents a larger trade-off by disrupting these routines.” Dell’Acqua, Fabrizio and Kogut, Bruce and Perkowski, Patryk (December 21, 2022). Super Mario Meets AI: Experimental Effects of Automation and Skills on Team Performance and Coordination. Review of Economics and Statistics, Available at SSRN: https://ssrn.com/abstract=3746564 DevNexus 2025

Source: UNESCO DevNexus 2025

Ethical considerations for AI in team communication Data privacy and security Transparency Fairness and bias Accountability Employee involvement DevNexus 2025

DevNexus 2025

The Human in DevOps Applying DevOps Principles to AI Collaboration: Break down silos, foster teamwork to ensure AI success. Automation: Streamline workflows by automating tasks to boost productivity. Continuous Improvement: Iteratively refine AI tools through constant monitoring & feedback. Feedback Loops: Gather & implement customer feedback to enhance user experience via AI. DevNexus 2025

ps… O v e D in n a m u H e h T Can also apply to your DevNexus 2025 🤖 teammate

@jerdog.dev /in/jeremymeiss Thank you! @jerdog @jerdog@hachyderm.io jmeiss.me @IAmJerdog DevNexus 2025

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